Last updated 20 August, 2025

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Bhomio (“we,” “our,” “us”), operated by Fitzel Hospitality LLP, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application, website, and related services (collectively, the “Platform”).

By using Bhomio Platform, you consent to the practices described in this Privacy Policy. If you do not agree, you are not permitted to access or use the services.

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1. Scope

 

This Privacy Policy applies to:

• Our website, mobile site, and app (Android/iOS).

• Customer support interactions via email, phone, or chat.

• Any offline interactions related to our services.

It does not apply to third-party websites, apps, or services that may be linked through Bhomio.

 

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2. Information We Collect

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We may collect the following categories of personal information:

• Identity & Contact: Name, email, phone number, address.

• Travel Information: Flight, hotel, and activity preferences, bookings, itineraries.

• Payment Data: Card details, UPI, wallet information (processed securely via third-party payment providers; we do not store full payment details).

• Device & Usage Data: IP address, device model, app version, browser type, location data (if enabled).

• Communications: Emails, chats, or calls with our support team.

 

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3. How We Use Your Information

 

We use your data to:

• Process bookings for flights, hotels, and local experiences.

• Provide customer support and manage your account.

• Send confirmations, updates, and promotional offers (only with your consent).

• Improve our app and personalize your experience.

• Comply with legal obligations.

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4. How We Share Your Information

 

We may share your data with:

• Travel Providers (airlines, hotels, local guides, experience providers) to complete your bookings.

• Payment Gateways & Banks for secure transactions.

• Service Providers (IT, analytics, marketing partners) who help us operate our platform.

• Legal/Regulatory Authorities when required by law.

We do not sell your personal data to third parties.

 

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5. Cookies & Tracking Technologies

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We use cookies and similar technologies to:

• Keep you logged in.

• Save your preferences.

• Measure app performance and improve services.

• Show relevant offers and advertisements (only with your consent).

You can disable cookies in your browser/app settings, but some features may not work properly.

 

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6. Your Rights

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Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent to processing.

• Opt-out of marketing communications.

You can exercise these rights by contacting us (see Section 10).

To request deletion of your account, click here: Account Deletion Request

 

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7. Data Retention

 

We retain your data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

 

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8. Data Security

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We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

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9. Changes to Privacy Policy

 

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

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10. Contact Us

 

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us at:
Fitzel Hospitality LLP (Bhomio)
📍 106 A.H. Heritage, KD Road, Vile parle West, Mumbai 400056
📧 info@bhomio.com
📞 +91 7499633603

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